Franziska Dolak is a passionate innovation, customer-centricity and transformation enthusiast – driven by the desire to create delightful experiences and breakthrough innovations that truly empower people. With a background in Technology and Innovation Management from the University of St. Gallen, Franziska researches and develops new products, services, and business models from a holistic perspective where the customer is the primary focus. As an Innovation Manager at Siemens Smart Infrastructure, she guides the organization on its way towards a customer-centric, venturesome culture for experimentation. Her goal: “I want to change how people work and live in different environments.”

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